Sitemap
Car rental in Europe
Our cars
Help center
Help center
Before my rental starts
Booking process
During my rental
- Apple CarPlay and Android Auto
- Complete my 'damage report'
- Congestion charge in London
- Contact Customer Support
- End my rental
- Extend my rental
- Find the vehicle paperwork
- I cannot connect to or unlock my car
- I cannot start the engine or key not detected
- I forgot to report damage on the car
- I left a personal item in the car
- I want to return my car earlier
- I will be late returning to the station
- Increase my mileage allowance
- Our fuel and battery policy
- Transfer the key to my additional driver
- Use of an Electric car
- Use the Virtuo key card
Insurance and Assistance
Invoice and deposit
- 3D Secure
- Deposit needed
- Find my rental contract and invoice
- I have a problem/issue with my invoice
- I have an unpaid invoice
- I received a parking ticket / traffic fine
- I received an email about damage that I don't agree with
- I want to get refunded for my parking ticket at an airport
- My payment or deposit has been refused
- Refund in case of a cancellation
- Release of my deposit
- Vehicles insurance and cover
Managing my account
- Add a payment card to my account
- Delete my account
- Get an invoice to the name of my company
- I can't log into my account
- I forgot my password, what do I do?
- Modify my personal details
- multiple accounts
- My account has been refused
- My account is on hold
- My account is still awaiting validation
- Refer a friend
- Use my rental credit or a promo code
Virtuo for Business
What you need to know