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Car rental in Europe

• France

Car rental in France

• Lyon

  • Lyon-Saint-Exupéry Airport

Our cars

• Rent a BMW

  • Rent a 1 Series

• Rent a Mercedes

  • Rent a A-Class
  • Rent a GLA 2025

• Rent a Nissan

  • Rent a Juke Manual

Help center

• Help center

  • Before my rental starts

    • Complete my DVLA check
    • Deposit needed
    • Download and use my Virtuo key
    • Find the Virtuo station and my car
    • I cannot start the engine or key not detected
    • Is the Area C limited traffic zone in Milan included in the rental?
    • My booking has been cancelled
    • Vehicles insurance and cover

  • Booking process

    • Add additional drivers
    • Additional options and accessories
    • Airports with valet
    • Conditions to rent with Virtuo
    • Daily rates for a rental
    • What is included in my rental
    • Young driver fees

  • During my rental

    • Apple CarPlay and Android Auto
    • Complete my 'damage report'
    • Congestion charge in London
    • Contact Customer Support
    • End my rental
    • Extend my rental
    • Find the vehicle paperwork
    • I cannot connect to or unlock my car
    • I cannot start the engine or key not detected
    • I forgot to report damage on the car
    • I left a personal item in the car
    • I want to return my car earlier
    • I will be late returning to the station
    • Increase my mileage allowance
    • Our fuel and battery policy
    • Transfer the key to my additional driver
    • Use of an Electric car
    • Use the Virtuo key card

  • Insurance and Assistance

    • Card Insurance
    • I have an alert appearing on the car dashboard
    • I have been involved in an accident or have a flat tyre
    • My car has a flat battery / run out of petrol
    • My car has been broken into/vandalised

  • Invoice and deposit

    • 3D Secure
    • Deposit needed
    • Find my rental contract and invoice
    • I have a problem/issue with my invoice
    • I have an unpaid invoice
    • I received a parking ticket / traffic fine
    • I received an email about damage that I don't agree with
    • I want to get refunded for my parking ticket at an airport
    • My payment or deposit has been refused
    • Refund in case of a cancellation
    • Understanding the Release of Your Deposit
    • Vehicles insurance and cover

  • Managing my account

    • Add a payment card to my account
    • Delete my account
    • Get an invoice to the name of my company
    • I can't log into my account
    • I forgot my password, what do I do?
    • Modify my personal details
    • multiple accounts
    • My account has been refused
    • My account is on hold
    • My account is still awaiting validation
    • Refer a friend
    • Use my rental credit or a promo code

  • Virtuo for Business

    • Virtuo for Business: criteria to open an account
    • Virtuo for Business: reasons and benefits of opening an account

  • What you need to know

    • Conditions to rent with Virtuo
    • Ending my rental at a different station
    • How it works
    • Insurance and protection
    • Modification or cancelation of my rental
    • Our cars
    • Our cleaning process
    • Payment methods
    • What is the mileage policy at Virtuo?
    • where can I drive my car with Virtuo
    • Where can I rent a Virtuo?

Our offer

• Discover our offer

  • Car hire delivered to your door | Virtuo
  • Long-term car rental
  • More Freedom. Less Emissions.
  • Wedding car rental with Virtuo

About virtuo

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Legal information

• Legal information

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  • Rental terms and conditions