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Help center

In order to best answer your questions, please select the category below that corresponds to your request:

My booking has been cancelled

We deeply regret the inconvenience caused by the cancellation of your booking. Whenever a booking is cancelled, it's our policy to automatically process a refund for the full amount of the reservation. There could be various reasons for the cancellation, including a delay in validating your account or certain irregularities observed on your account.

We understand the importance of seamless service and we sincerely apologize for any disruption this might have caused to your plans.

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