1. Subscribing to the Platform
The user declares themselves to have the capacity to accept the Terms and Conditions of the Platform, i.e., being of at least eighteen (18) years of age and legally capable of entering into a contract.
The User may use the Platform in a non-professional capacity via his personal account or professional capacity where their employer has entered into an ad hoc contract with Virtuo via his professional account.
To register on the Platform, the User must fill in any data fields using complete and accurate information.
In particular, the User must provide a telephone number with the international code of one of the countries in which Virtuo offers its services, in order to receive notifications on his cell phone.
As a minimum, the following must be uploaded:
- A copy of a valid driving licence regarding the law and regulations in force in the country where the vehicle is hired
- and an ID photo from their phone’s camera.
Virtuo nonetheless reserves the right to request from the User other documents proving their identity (copy of passport, proof of address, etc.).
As part of their use of the services provided by the Platform as well as any other promotional activity for Virtuo’s services, the User grants a right of use, reproduction and representation. They do so for the duration of their subscription in terms of intellectual property and privacy.
Such data that must be provided to Virtuo is identified as such during subscription by the User or in subsequent communication between Virtuo and the User.
This subscription is obligatory in order to use the Platform and access services. The User account will be created after verification of identity by Virtuo. If Virtuo cannot carry out this verification, access is suspended until such time that the User’s identity can be validated.
The User's account is strictly personal. The User agrees not to share his account with a third party and to use the services on his personal phone.
In order to avoid any risk of fraud, Virtuo reserves the right to analyze the brand and the operating system of the phone, as well as the email provider used when creating the User's account and during the whole period of use of the services.
Virtuo also reserves the right to control the date of creation of the User's account as well as the recency of the account at the time of booking the vehicle.
In the event of an incomplete or incorrect declaration, the User’s account may, by rights, be closed, without prior notice. In any event, the User shall be accountable for any consequences that may arise from such a declaration.
The creation of an account by the User necessitates an email address provided during registration (containing his last name and first name to identify him) and a password of their own choosing (for security and confidentiality reasons, it is recommended that the User choose strong passwords and change them regularly).
Upon validation of the User’s subscription, Virtuo will automatically send them an email to the address specified in order to confirm the creation of their User account.
Upon receipt of this confirmation email, the User may access services freely.
The personal account of each User allows them to update their personal data.
The username and password are unique and personal. They must not be divulged to a third party. Any use of the Platform using the username and password of a User will be considered to have been carried out by said User. In the event that a username or password is disclosed, the User must contact Virtuo as soon as possible at the following address [email protected] so that they may be deactivated.