1. Home
  2. Help center
  3. What you need to know
  4. How it works

Help center

In order to best answer your questions, please select the category below that corresponds to your request:

How it works

With Virtuo, everything is carried out through the app: from signing up to booking, locating and unlocking your rental car.

First, you will be able to sign up and validate your account by taking a selfie as well as a picture of the front and back of your driving license.

You can then make a reservation in the app by choosing your dates and station.

12 hours before the start of your rental you will be able to download the key to your smartphone which will allow you to open your car via bluetooth. Once you get to the car you will do an initial damage report to check the status of the car using the app (you will do another one at the end of the rental). After that you are all set to go! To return the car you'll also receive a text to tell you where you'll drop of the car (this is the same as pick up location).

Was this answer useful?