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Help center

In order to best answer your questions, please select the category below that corresponds to your request:

Contact Customer Support

While your rental is active, rest assured that our customer support team is available around the clock – 24/7, to be precise – via phone, chat, and email.

Should you need to reach us:
• Access the "contact customer service" option on your Virtuo app. You can find this via the key options or the help center.
• Please note, our telephone lines are specifically reserved for clients with active bookings experiencing immediate challenges such as connectivity problems, accidents, damages, or vehicular breakdowns. For general queries or other concerns, our chat team is highly skilled and equipped to address and resolve any issue you might encounter.
If you're not currently in a rental:
• Direct your queries via email to [email protected]. We strive to respond within 24 hours.

Furthermore, if you're dealing with invoice issues, left an item in the vehicle, or have feedback to provide, kindly use our feedback tool associated with the relevant booking. This ensures a prompt response from the relevant department, typically within three business days.

Lastly, for our valued customers in Portugal, should you have any grievances, you can lodge a complaint at this address: https://www.livroreclamacoes.pt/Inicio/

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