Help center
In order to best answer your questions, please select the category below that corresponds to your request:
Contact Customer Support
While your rental is active, rest assured that our customer support team is available around the clock – 24/7, to be precise.
If you need assistance:
Access the “Contact Customer Service” option on your Virtuo app.
In case of an accident, damage, or flat tire, follow the in-app process to get the assistance number you need.
For general queries or other concerns, our chat team is highly skilled and equipped to address and resolve any issue you might encounter.
If you’re not currently in a rental:
Direct your queries via email to [email protected]. We strive to respond within 24 hours.
For invoice issues, items left in the vehicle, or feedback, please use our feedback tool associated with the relevant booking. This ensures a prompt response from the relevant department, typically within three business days.
Lastly, for our valued customers in Portugal, should you have any grievances, you can lodge a complaint at this address: https://www.livroreclamacoes.pt/Inicio/