Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. During my rental
  4. I forgot to report damage on the car

I forgot to report damage on the car

Once your rental has started, you have 15 minutes to report any further damage.

However, if you find further damage during your rental, you can report this in-app by swiping up on the key and selecting 'declare a damage'. At the end of your rental, our experts will double check whether this damage was already present


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