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Help center

In order to best answer your questions, please select the category below that corresponds to your request:

My account is still awaiting validation

Our Security team is available 24/7 to quickly review your Virtuo account, it usually takes up to 4 hours.

In order for our team to be able to easily review your account, it’s important that all documents are uploaded correctly as requested through the app.

Please note that :

We do not accept a photo of a photo, we need the original document
We do not accept the certificate of driving licence obtention, you will need to wait to receive your official driving licence card
Some driving licences also require an International driving licences, in these cases both driving licences will be asked for.

In case you have not received any update after 24 hours, do not hesitate to send us an email to: [email protected], our team will be able to help you.

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