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I have been involved in an accident or have a flat tyre

In the unfortunate event of an accident or any damage to the vehicle, it's essential to follow these steps to ensure your safety and adhere to Virtuo's guidelines:

In-app Damage Report: Open the Virtuo app and swipe up from the digital key to access the menu, where you'll find the option to report damage.
Physical Incident Report: In addition to the digital report, it's crucial to fill out the physical incident report located in the vehicle's glovebox. This provides a tangible record of the incident.
Contact Customer Services: It's imperative to promptly reach out to our Customer Services team. They can assist and guide you through the necessary next steps. You can get in touch with them through the app.

For both your safety and insurance clarity:

• Please remain with the vehicle until vehicle emergency assistance arrives.
• Prioritize completing the in-app incident report before the arrival of any towing service. This ensures any potential damage by the roadside assistance is documented, safeguarding you from additional charges.

If the incident involved another party, it's mandatory to accurately and completely fill out the physical incident report.

Lastly, do be aware that the level of protection you chose during your booking may affect any charges you might face due to the damage to the vehicle.

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