Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Invoice and deposit
  4. My payment or deposit has been refused

My payment or deposit has been refused

When your payment or deposit is declined, it is possible that:
- Your bank card reaches the limits of its transaction limit
- Your bank has set up a "filter" on internet purchases and considers that Virtuo transactions as potentially "suspicious"

In both cases, we invite you to contact your bank to find out more about the reasons for this payment problem or increase your ceiling for the deposit.

You can also try with another card or Apple/Google Pay (add another payment card in your Account)

Thereafter, you can retry the payment or retry the deposit.
To retry the deposit: simply click on the file for your future reservation (Reservations tab) then "retry my deposit" at the bottom

You can also change the payment method, but bear in mind that the payment method must be the same for the rental and the deposit.

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