Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Before my rental starts
  4. Deposit needed

Deposit needed

For a rental in the UK, we take a deposit of £300 for our Mercedes and £1000 for our Tesla 12 hours prior to the rental. This will appear on your bank account as a payment verification (not an actual charge).

We will of course release it at the end of the rental - once our team has checked the vehicle (can take up to 7 days depending on your bank).

Deposit amounts vary by country - please see our terms and conditions for rentals in France and Spain

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