Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Invoice and deposit
  4. I received a parking ticket / traffic fine

I received a parking ticket / traffic fine

If you receive a PCN or another traffic fine during the rental (left on your car for example) you will need to pay for it directly following the instructions on the notice.

If Virtuo receives a parking ticket / traffic fine for an infraction that happened during your rental we will either make a representation and pass on your details so you will receive the fine directly at your address (charging an admin fee for the processing of that fine) or if we have to we will pay for the fine directly and recharge you the amount + admin fee on the card you used for the booking


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