Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Invoice and deposit
  4. I have an unpaid invoice

I have an unpaid invoice

You can proceed to the payment of your unpaid invoice directly from the mobile application or our website ( by clicking on the red banner on the home page (once logged into your account)

Note that you can add a new payment method to proceed to payment.

As long as there will be an unpaid invoice on your Virtuo account, you won't be able to make a new reservation.
On our side, we will try to clear the unpaid invoice using the the card on file at regular intervals.

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