Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Before my rental starts
  4. Download and use my Virtuo key

Download and use my Virtuo key

You will only be able to download your Virtuo key on your smartphone, so make sure you download the Virtuo app well in advance of your booking!

Once in the app, your Virtual key will appear 24 hours before the start of your rental, however will only be downloadable when your deposit has cleared (roughly 12 hours before the rental starts)

To know when your deposit will be taken (if you have a confirmed booking), you can see it from the bookings tab in the app. Select your booking on the list and scroll down, you will see the date and time the deposit will be taken.

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