Help center
In order to best answer your questions, please select the category below that corresponds to your request:
My car has a flat battery / run out of petrol
If you run into trouble with your Virtuo, please reach out to our customer service.
For your own safety and due to insurance guidelines, please remain near the car until our roadside help arrives.
To ensure you're not billed for any damage the towing service might cause, follow the “I had an accident” process on the Virtuo app. Just give the Virtuo key a swipe up, and you're there.
Keep in mind: Depending on the chosen protection level for this rental, you may be liable for certain damages.