Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Before my rental starts
  4. My booking has been cancelled

My booking has been cancelled

We are really sorry that your booking was cancelled. If your rental was cancelled, we automatically will have refunded the amount of the booking. The reason for the cancellation may be due to not being able to validate your account in time or anomalies detected on your account.

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