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In order to best answer your questions, please select the category below that corresponds to your request:

My account has been refused

Unfortunately, if your account has been refused, it is because our security service has detected an anomaly with your account.

Virtuo takes into account a variety of criteria to determine eligibility.

At Virtuo, ensuring the safety and trustworthiness of our platform is paramount. We employ an intricate set of criteria and run detailed checks to validate the identities of our users. Although we are unable to provide detailed specifics about our internal security processes, the decision could be influenced by factors such as:

• Breach of Virtuo’s Terms & Conditions
• Security concerns highlighted by our internal systems
• Unsuccessful DVLA checks
• Suspected fraudulent activity or evidence of shared accounts

For expedited resolution, please use the email address associated with your Virtuo account when reaching out. If you believe there has been an oversight or misunderstanding, we invite you to email us at [email protected].

We deeply apologize for any inconvenience caused and appreciate your patience and understanding.

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