Help center

In order to best answer your questions, please select the category below that corresponds to your request:

  1. Virtuo
  2. Help center
  3. Booking process
  4. Airports with valet

Airports with valet

As we are not always present inside the airport, we have a valet service which allows you to collect your Virtuo at the desired terminal.
Shortly before the start of your rental, our valet will drive your Virtuo to the terminal selected in the application at the start of your rental.
An SMS will be sent to you with the exact location of your rental.
To leave the car park, you will have to pay the costs and we will reimburse you up to 30 minutes after the initial time of the start of your rental.

You can request a refund directly from your virtual key by selecting: "Do you need a parking refund?"


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